Customer Service and Communication

Enhance your customer service and communication skills with Purple Lion Training's dynamic course. Gain insights into effective customer service techniques, such as staying engaged and active listening, alongside practical communication strategies like mirroring and body language awareness. Elevate your interactions and handle challenging situations with confidence and professionalism.

This course is ideal for professionals across various industries seeking to sharpen their customer service and communication skills. Whether you're a seasoned customer service representative or a newcomer to client interactions, this course is for you.

Is it right for me?

What's Covered?

Our course covers essential customer service techniques and effective communication skills. Topics include active listening, managing challenging customers, and body language awareness. Gain practical strategies to enhance interactions, build rapport, and deliver exceptional customer service experiences.

Session Details

Duration: 3 Hours

Price: Virtual from £400. Location based from £499. 1 on 1 from £199.

Delegates: Up to 15 people per session (More can be added if required)

Hosted: Virtual (Location based can be discussed)