Handling Difficult Customers

Unravel the complexities of customer interactions with Purple Lion Training's "Handling Difficult and Challenging Customers" course. Learn to navigate through encounters with demanding, angry, and argumentative individuals, mastering techniques to remain calm, empathetic, and solution-focused. Gain invaluable skills to defuse tensions and leave a lasting positive impression.

This course is tailored for customer service professionals across various industries, equipping them with essential skills to effectively handle challenging customer interactions. It's also invaluable for business owners aiming to enhance their team's customer service capabilities.

Is it right for me?

What's Covered?

Our course covers strategies for managing difficult customers, including effective communication techniques, maintaining professionalism under pressure, and employing the L.A.S.T. approach. Participants will learn to de-escalate situations, provide solutions, and ensure positive outcomes in challenging interactions.

Session Details

Duration: 2 Hours

Price: Virtual from £299. Location based from £399. 1 on 1 from £149.

Delegates: Up to 15 people per session (More can be added if required)

Hosted: Virtual (Location based can be discussed)